Refund policy

Return & Exchange Policy

At Zahrose Fragrances, Your Satisfaction Comes First

At Zahrose Fragrances, we take great pride in offering premium-inspired fragrances crafted with care and quality ingredients. We understand that choosing a fragrance online can be challenging, and your satisfaction is our highest priority.

If your purchase doesn't meet your expectations, we're here to help. Please review our Return & Exchange Policy below.

Eligibility for Returns & Exchanges

To qualify for a return or exchange, the following conditions must be met:

  • Requests must be made within 7 days of receiving your order.
  • The perfume bottle must contain at least 90% of its original contents.
  • The product must be returned in its original packaging, including the bottle, cap, and box.
  • The item must not be damaged, altered, or tampered with.

Eligible Products

Returns and exchanges are accepted for:

  • 50ml perfume bottles
  • Future standard perfume bottle sizes officially sold by Zahrose Fragrances

Non-Returnable Items

For hygiene, quality assurance, and promotional reasons, we are unable to accept returns or exchanges on:

  • Tester Kits
  • Discovery Sets
  • Sample Vials
  • Gift Cards
  • Promotional or Discounted Items
  • Clearance Sale Products
  • Customized or Personalized Orders
  • Free Gifts included with an order

Condition of Returned Products

To ensure fairness for all customers:

  • Products showing minimal testing (up to approximately 10% usage) may still qualify for return or exchange after inspection.
  • Products with more than 10% usage are not eligible for return or exchange.
  • Products returned without their original packaging or with damaged packaging may be subject to a reasonable deduction from the refund amount, depending on their condition.

Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • A leaking bottle
  • The wrong fragrance
  • An incorrect item

Please contact us within 48 hours of delivery with clear photos and videos of the product and packaging. Once verified, we'll arrange a replacement or provide an appropriate resolution at no additional cost.

Return Process

To initiate a return or exchange:

  • Contact our customer support through WhatsApp, Email, or our Contact Us page.
  • Provide your order number and the reason for your request.
  • Our team will review your request and guide you through the return process.
  • After receiving and inspecting the returned product, we'll notify you of the outcome.

Refunds

Once your returned product has been inspected and approved:

  • Refunds will be processed within 5–7 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • Shipping charges are non-refundable unless the return is due to our error or a defective product. (Photo and video proof required)

Exchange Policy

If you'd like to exchange your fragrance for another scent:

  • Exchanges are subject to product availability.
  • If the new product has a different price, the remaining balance will either be collected or refunded accordingly.

Shipping Charges

Unless the return is due to a damaged, defective, or incorrect product sent by Zahrose Fragrances:

  • Customers are responsible for return shipping costs.
  • Shipping charges paid during the original purchase are non-refundable.

Important Notes

  • We reserve the right to decline any return or exchange request that does not meet the conditions outlined in this policy.
  • All returned products are inspected before approval.
  • This policy applies only to purchases made through the official Zahrose Fragrances website and our official online sales channels.

Need Assistance?

If you have any questions regarding returns or exchanges, our customer support team is always happy to assist you.

Email: zahrosefragrances@gmail.com
WhatsApp: 03194466761